there are days. then there are THOSE days, yesterday being one of them. i was reminded of the toll mental illness can take and where it leads to in a society with heels firmly dug in against the costs of creating solutions-or at the very least putting into place a safety net for people who are in no condition to make decisions for their own health, safety, and welfare without going to extremes. but no, once again we must wait for the bottom to fall out before we can affect some sort of solution. in that waiting period, we trust; what else can we do?
on another front, i am reminded that even if you do your best work over many years, you share that work far and wide, you teach that work, that this does not assure education managers of trade shows won’t pass over your teaching proposal in favor of someone who signed up for your online class a year ago; someone who has no body of work on the subject at hand to back it up but has an “in” with the right crowd. just know that to be true. i am reminded to remember this when choosing shows and teaching venues. sometimes i am naive and forget these things, being in the bubble of my studio here.
then, as if that were not the end of a very, very long day, a late email arrives effusively deriding (even threatening!) me for a mistake on an order. crestfallen, i make haste in correcting the error, reshipping the order via express mail and emailing back all pertinent info and an even more effusive apology AND refunding the original order (although, admittedly, in the back of my mind thinking- ya know, i really don’t need this sort of treatment from a customer even if i did make a mistake).
waking up this morning, i see an email from said customer. the order WAS correctly received. oops. sorry. her mistake.
i had sent a small gift of a silk shibori ribbon scrap bag with the order and for some reason she thought it was all she had received. ahh…nice. a gift turns into this? perhaps we should not be so hasty next time…beauty takes time. even the buds on the apricot tree are slowly bringing us their beautiful sweet bounty.
have a little sympathy for us who make for a living. we are not robots, amazon.com, walmart, or even craftsy. we will make a mistake now and again. we might get a little behind, trying to balance all the things we must do to keep the ship afloat. but the makers i know will go above and beyond for you, making each item by hand. and we will often tuck a little something extra into your package just because we like to imagine your surprise when you receive the order.
all i can say is, i’m glad it is a new day… is it spring where you are yet?
maybe it’s just spring fever!